Introduction
This document outlines the policies for booking, refunding, and canceling our travel services. Our aim is to ensure clarity and fairness for all our clients, ensuring a smooth and enjoyable experience.
1. Booking Confirmation
- Self-Drive Tours: Bookings are only confirmed upon the payment of a 5% deposit.
- Guided Tours (Inclusive of Food and Accommodation): A 25% deposit is required to confirm bookings.
2. Booking Fee
- Amount: N$89.
- Nature: Non-refundable.
- Purpose: This fee covers the costs associated with preparing contracts, sending emails, and making calls, which are integral to the booking process.
3. Cancellation and Refund
- Cancellation Policy: Bookings can be canceled at any time.
- Refund Policy: A full refund is available, except for the non-refundable booking fee.
- Refund Period: Refunds will be processed within a period of 60 to 90 days from the date of cancellation.
4. Self-Drive Tours with a Driver
- Driver Fee: For tours requiring a driver, 50% of the driver’s fee must be paid at least 21 days before the start of the trip.
Additional Information
- We highly recommend clients thoroughly review their plans before booking, as the booking fee is non-refundable.
- In the event of a cancellation, please notify us as soon as possible to expedite the refund process.
- The refund period ensures that we can adequately manage the necessary administrative tasks associated with cancellations.
Contact
For further inquiries or clarification regarding our policies, please do not hesitate to contact us. [email protected]
